FAQs


How long does it take for an order to arrive?

Processing and handling time: 24 Hours

Delivery time: 6-10 days for USA and UK

Delivery time: 6-12 days for other AU, CA, EU and other regions

How do I track my package?

You can check on the status of your order at any time by using the tracking link we gave you in the order confirmation email.

Track your package on this website: https://www.trackingmore.com/en.html

Email info@kiara-lane.com to ask questions anytime, or message us on Facebook.

NOTE: If you attempt to track the item within 24 hours of receiving your shipping confirmation email and no results are returned, do not panic. This tracking number has only been generated recently and the carrier's electronic records may not have been updated yet.

Do you ship internationally?

Yes, we can ship anywhere in the world with fast delivery times.

Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace or refund the item at no additional cost to you, strictly provided that you can send us images or videos of the damage or fault as proof. Please contact us within 48 hours of receiving your item (marked delivered in the tracking) if you have such an issue.

Our store does not accept Returns or Exchanges without valid reason, once an item has been received it cannot be returned.

We can only offer you replacements at no additional cost if it falls under the below criteria:

Items are faulty – damaged/broken or soiled upon arrival.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).

Note: Kiara Lane will not be held liable to any lost or wrongly routed parcels. Shipping package insurance only covers damages that are caused during transit. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

Cancellations

You may request a cancellation within 24 hours of purchase. After 24 hours passes, we have processed the order with our suppliers and it is out of our hands so we cannot cancel the order. Please be sure to thoroughly read our descriptions and processing times.